At Nirvi Foods, we take great care to deliver premium-quality products. Due to the perishable and consumable nature of our food and beverage items, we follow a strict return and refund policy to maintain safety and hygiene standards.
No Returns After Delivery
We do not accept returns of any Ready-to-Eat, Ready-to-Drink, or Dehydrated products once delivered, unless there is a quality issue or product damage.
Damaged or Incorrect Orders
If you receive a product that is:
- Physically damaged
- Leaking or tampered
- Different from what you ordered
Refund or Replacement
Cancellation Policy – Allowed only before dispatch.
Upon verification, we will:
- Replace the product or
- Issue a full refund
Refunds are processed within 7–10 business days to your original payment method.
Conditions for Refund Approval
Product must remain unopened.
Proof of purchase and evidence (photos/videos) must be submitted.
Claims beyond 24 hours of delivery may not be accepted.
Cancellation Policy
Orders can be cancelled before dispatch only. Once shipped, cancellation is not allowed.
